United States Forest Service
Product Design, 2015
The Deschutes National Forest Service in Oregon (above California, before you hit Seattle) approached Five Talent with the goal to encourage and spread awareness of living the famed Pacific Northwest outdoors lifestyle. The Forest Service was in the middle of constructing a new local area information center building on a major highway.
The Forest Service was struggling to inform people of accessible trails in the National Forest. Current hikers, bikers, and outdoor enthusiasts were not aware of their web application. They needed a way to quickly let people know of trails, weather conditions and relevant local alerts.
"How might we create trail awareness so that outdoor enthusiasts have better knowledge of openings and closures."
Five Talent and the Deschutes National Forest decided to implement a kiosk for their new information center with a complementary mobile app based on the Forest Service's API, enabling us to pull live data for trail updates.
I worked with their development team to ideate and implement the design. We first tested the kiosk MVP and then were able to see the app live during the grand opening (I recorded video of users using the app). Based on feedback post go-live we made iterated on the kiosk app.
Key outcomes & learning
We were limited on our a few of our ideas and restricted to the Forest Service API. I had to work with the legacy system in the designs which made things interesting. Communicating clearly with the engineers to know the limitaions we were dealing with, I think was the key to success for this project.
Overall the kiosk was a success and the Forest Service came back to Five Talent to implement kiosks in multiple locations throughout the Pacific Northwest. To my knowledge there are a few in Washington and a two in Oregon.